USA
 

 
IT Service Management

All of our associates are ITILv3 certified and deliver services following ITSM framework standards  

Service Strategy

Service Design

Service Transition

Service Operations

Continual Service Improvement

 

 

 

About Us

TechSystems Professional Services consists of a small group of professional independent consultants, certified instructors, systems programmers and product administrators, some with over 30 years of experience in the field.

Our Professional Services performs on-site consulting in the areas of product implementation, software conversions, upgrades, security interfaces and product integration between other operating system platforms. On major projects, we use a team approach with representatives from TechSystems combined with selected staff members to form a project team for managing the project from start to finish. We are experienced in methodologies based on PMBOK PMI
, ITIL and the use of Aglile/Scrum, PRINCE2, etc. and the tools to manage the project such as MS Project, MS Visio, and WBS Pro.

Our Training Services area consists of seasoned certified instructors that are masters on their products in all areas. They have used the products in production environments at numerous IT centers utilizing advanced features, converted product databases and have extensive knowledge of the short cuts that many of the products offer. Since many of our classes have students with different levels of expertise on the products, our instructors customize the training program as required, to ensure each student achieves the desire knowledge transfer.